Terms And Conditions

Terms and Conditions


Welcome to Neon Visuals. By using our website and purchasing our products, you agree to the following terms and conditions. Please read them carefully before placing an order.

1. General

1.1 These terms and conditions apply to all users of the website and customers purchasing products from Neon Visuals.

1.2 By accessing or using any part of the site, you agree to be bound by these terms and conditions.

2. Products and Services

2.1 Neon Visuals specializes in personalized items including but not limited to:

  • Photo Frames
  • Writing Pads
  • Engraved Art
  • Acrylic Wall Photos
  • Acrylic Name Boards
  • Acrylic Bookshelves
  • Acrylic Key Rings

2.2 As all our products are personalized, each item is custom-made according to the specifications provided by the customer.

3. Ordering and Payment

3.1 Orders can be placed through our website.

3.2 Payment must be made in full at the time of ordering. We accept various payment methods, which are detailed on our website.

3.3 Upon placing an order, you will receive an order confirmation via email.

4. Personalization and Proof Approval

4.1 Customers are responsible for providing accurate and complete personalization details for their orders.

4.2 We will send a proof of the personalized item for approval before production begins. It is the customer’s responsibility to review and approve the proof.

4.3 Once the proof is approved, no further changes can be made, and the item will proceed to production.

5. Shipping and Delivery

5.1 We ship products to various locations. Shipping costs and delivery times vary based on the destination and will be calculated at checkout.

5.2 We are not responsible for delays caused by shipping carriers or unforeseen circumstances.

5.3 Any customs duties or taxes imposed on international shipments are the responsibility of the customer.

6. Returns and Refunds

6.1 Due to the personalized nature of our products, we do not accept returns or offer refunds once an order is approved and produced.

6.2 If an item arrives damaged or defective, please contact us within 7 days of receiving your order at contact@neonvisuals.com with details and photographs of the issue. We will work with you to resolve the problem.

7. Privacy Policy

7.1 We are committed to protecting your privacy. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your personal information.

8. Intellectual Property

8.1 All content on the Neon Visuals website, including but not limited to product designs, text, graphics, and logos, is the property of Neon Visuals and is protected by applicable intellectual property laws.

8.2 You may not use, reproduce, or distribute any content from our website without our prior written permission.

9. Limitation of Liability

9.1 Neon Visuals shall not be liable for any indirect, incidental, or consequential damages arising out of or in connection with the use of our products or website.

10. Changes to Terms and Conditions

10.1 We reserve the right to modify these terms and conditions at any time. Any changes will be posted on this page.

10.2 Your continued use of the website following the posting of any changes constitutes acceptance of those changes.

11. Contact Information

If you have any questions or concerns about these terms and conditions, please contact us at:

Email: contact@neonvisuals.com