Frequently Asked Questions
1. What are acrylic photo frames?
Acrylic photo frames are high-quality, clear frames made from acrylic material, known for their modern look, durability, and ability to protect photos from dust and UV light.
2. How do I clean my acrylic photo frame?
To clean your acrylic photo frame, use a soft, non-abrasive cloth and a mild soap solution. Avoid using harsh chemicals or abrasive materials, as they can scratch the surface.
3. Can I use acrylic photo frames for both landscape and portrait photos?
Yes, our acrylic photo frames are versatile and can be used for both landscape and portrait orientations. Many of our frames come with adjustable stands or mounts.
4. Are acrylic photo frames shatterproof?
Acrylic photo frames are more durable and less prone to shattering compared to glass frames. However, they can still crack or break under extreme pressure or impact.
5. Do you offer custom sizes for acrylic photo frames?
Yes, we offer custom sizing for our acrylic photo frames. Please contact our customer service team with your specific requirements, and we will be happy to assist you.
6. How do I mount my acrylic photo frame on the wall?
Our acrylic photo frames come with easy-to-use mounting hardware. Instructions are included with your purchase, and you can also find detailed guides on our website under the “Mounting Instructions” section.
7. What is the turnaround time for custom orders?
The turnaround time for custom orders typically ranges from 7 to 14 business days, depending on the complexity of the order. We will provide an estimated delivery date when you place your order.
8. Can I order in bulk for corporate or event purposes?
Yes, we offer bulk ordering options for corporate events, weddings, and other large gatherings. Please contact our sales team for bulk pricing and customization options.
9. What is your return policy?
We offer return policy for all standard acrylic photo frames. Custom orders are non-refundable unless there is a manufacturing defect. Please visit our Returns page for more details.
10. How can I contact customer service?
You can reach our customer service team via email at contact@neonvisuals.com. Our office hours are Monday to Friday, 9 AM to 9 PM EST.
11. Do you ship internationally?
Yes, we offer international shipping. Shipping rates and times vary depending on the destination. Please check our Shipping Information page for more details.
12. Are your acrylic photo frames eco-friendly?
We are committed to sustainability and use eco-friendly materials and processes wherever possible. Our acrylic frames are made from recyclable materials.
Frequently Asked Questions For Neon Sign Board And Other Products…
1. What materials are used in your custom neon signs?
Our custom neon signs are crafted using durable LED neon flex tubing, which is mounted on high-quality acrylic backing. We ensure long-lasting brightness and vibrant colors in every sign.
2. Can I customize the design of my neon sign?
Absolutely! We offer complete customization options. You can choose your preferred font, color, size, and even add logos or graphics to create a unique neon sign that perfectly reflects your style and vision.
3. How do I place an order for a custom neon sign?
Ordering a custom neon sign is easy! Simply visit our website and use our online customization tool to design your sign. Once you’re satisfied with your design, proceed to checkout to place your order securely.
4. What is the turnaround time for custom neon sign orders?
Our typical turnaround time for custom neon sign orders is 4-10 days from the date of order confirmation. However, please note that complex designs or bulk orders may require additional time. We’ll keep you updated throughout the process.
5. Do you offer international shipping?
No, we currently do not offer international shipping. Our services are limited to INDIA only. However, if you have any specific inquiries regarding international shipping or require further details, please don’t hesitate to reach out to our team. We’re here to assist you with any questions or concerns you may have.
6. Are your acrylic products customizable?
Yes, we offer customization for our acrylic products as well. Whether you’re looking for a personalized photo frame, writing pad, engraved art, name board, bookshelf, or key ring, we can tailor the design to your specifications.
7. What types of acrylic products do you offer?
We offer a wide range of acrylic products, including photo frames, writing pads, engraved art pieces, wall photos, name boards, bookshelves, and key rings. Each item is crafted with precision and attention to detail.
8. Can I request a custom design for acrylic products?
Absolutely! If you have a specific design or idea in mind for any of our acrylic products, feel free to reach out to our team. We’ll work closely with you to bring your vision to life.
9. How do I clean and maintain acrylic products?
Cleaning acrylic products is easy! Simply use a soft, non-abrasive cloth and mild soap or acrylic cleaner to gently wipe away any dust or smudges. Avoid using harsh chemicals or abrasive materials that may scratch the surface.
10. What is your return and exchange policy?
We want you to be completely satisfied with your purchase. However, please note that due to the custom nature of our products, the exchange of items can be challenging. Each custom piece, whether it’s a personalized neon sign or an engraved acrylic product, is meticulously crafted to your specifications, making it unique to you.
If for any reason you’re not happy with your order, please contact us within 12 hours of receiving your items to arrange for a return or exchange. Our team will work closely with you to address any concerns and find the best possible solution.
Please refer to our Returns & Exchanges policy for more information on eligibility criteria and procedures. We appreciate your understanding and cooperation in ensuring that you receive the highest quality products and service from Neon Visuals.
11.What colours can I choose for my Neon sign?
At Neon Visuals, we offer a vibrant selection of 10 LED neon colours for you to choose from. Each colour comes with its own distinct tube, ensuring that your sign retains its vibrant hue even when it’s turned off.
12.How are Neon Visuals’ Neon lights made?
At Neon Visuals, each of our neon lights is meticulously crafted to bring your approved design to life. We utilize LED flex mounted on an acrylic backing, ensuring both durability and aesthetic appeal. Our indoor neon lights are constructed using premium materials, including acrylic, while our outdoor neon lights lineup features fully sealed acrylic encasing premium neon lights. This design choice enhances protection, boasting an impressive IP67 Waterproof rating to withstand various environmental conditions.
Unlike traditional neon lights that rely on fragile glass, neon gas, or mercury, our neon lights are constructed without these elements. This prioritizes safety and longevity, ensuring that your neon light remains a vibrant and safe addition to your space for years to come. Experience the artistry and quality craftsmanship of Neon Visuals’ neon lights today.
13.What are the shipping times for neon lights purchased online?
At Neon Visuals, we offer complimentary standard shipping for all orders. Typically, orders are processed within 4-10 business days, Monday through Friday, from 9 am to 6 pm IST. However, please note that delivery times may vary based on your location and the size of your neon lights.
Occasional dispatch delays may occur due to the customized and handcrafted nature of our neon lights. While such delays are infrequent, we appreciate your patience and understanding as we work diligently to ensure the swift delivery of your items.
Rest assured, our team is committed to providing you with a seamless shipping experience, and we will keep you informed every step of the way. Thank you for choosing Neon Visuals for your neon light needs.