Shipping Policy

Neon Visuals Shipping Policy

Welcome to Neon Visuals! We’re excited to create unique, personalized items just for you. Please review our shipping policy to understand how we handle the delivery of your orders.

Shipping and Processing Times

Due to the custom nature of our products, we take great care in creating each item to meet your specifications. Below are our processing and shipping timelines:

    • Processing Time: All personalized items, including photo frames, writing pads, engraved art, acrylic wall photos, acrylic name boards, acrylic bookshelves, and acrylic key rings, require 2-4 working days for production. This timeframe allows us to ensure your product is crafted to the highest quality standards.

    • Domestic Shipping: Once your order is completed, it will be shipped using our standard shipping methods. Delivery typically takes 2-4 working days from the date of shipment.

    • International Shipping: For international orders, delivery times vary based on the destination. While we strive to deliver your personalized items as quickly as possible, please allow additional time for customs processing and international transit. Estimated delivery times will be provided at checkout.

Shipping Costs

    • Shipping costs are calculated at checkout based on the delivery address and selected shipping method.

    • We offer free standard shipping on all domestic orders over 6000.

    • For international orders, shipping costs will vary depending on the destination and shipping option selected.

Order Tracking

    • Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to track your package until it arrives at your doorstep.

Customs and Import Duties

    • International customers are responsible for any customs fees, import duties, taxes, or other charges that may apply upon delivery. These charges are not included in the item price or shipping cost.

Delivery Issues

    • If you encounter any issues with your delivery, such as delays, lost packages, or damaged items, please contact us immediately at [contact@neonvisuals.com]. We are committed to ensuring your satisfaction and will work with you to resolve any issues promptly.

Contact Us

If you have any questions or concerns about our shipping policy or your order, please do not hesitate to contact us at [ contact@neonvisuals.com ]. Our customer service team is here to help and will respond to your inquiry as quickly as possible.

Thank you for choosing Neon Visuals. We appreciate your business and look forward to creating something special for you.