Refund and Returns Policy

Refund and Returns Policy

Neon Visuals Personalized Products

Thank you for shopping with Neon Visuals. We take pride in offering high-quality personalized products including Photo Frames, Writing Pads, Engraved Art, Acrylic Wall Photos, Acrylic Name Boards, Acrylic Bookshelves, and Acrylic Key Rings. As all our products are custom-made, we have a specific return and refund policy to ensure your satisfaction while managing the bespoke nature of our items.

Return Policy

  1. Eligibility for Return:
  • We only accept returns for items that are defective or damaged.
  • To qualify for a return, you must provide a video of the unboxing process clearly showing the defect or damage.
  • This video must be shared within 24 hours of receiving your order.
  1. How to Return:
  • Send your unboxing video to our email: contact@neonvisuals.com.
  • Include your order number and a brief description of the defect in your email.
  • Our team will review your video and respond within 12 hours to confirm your return request and provide further instructions.
  1. Processing Returns:
  • Once your return is approved, we will guide you through the return process.
  • You will receive a callback from our team to coordinate the return.

Refund Policy

  • After receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain amount of days.

Important Notes

  • Personalized Products: Due to the customized nature of our products, we do not accept returns for reasons other than defects or damage.
  • Timely Reporting: Make sure to report any defects within the specified 24-hour window to be eligible for a return.
  • Packaging: Retain the original packaging until you have checked the product for defects. The return must include all original packaging and materials.

For any questions or further assistance, please contact our support team at contact@neonvisuals.com.

Thank you for choosing Neon Visuals. We are committed to providing you with unique and personalized products and ensuring your satisfaction.