CUSTOMER SERVICES
Customer Service – Neon Visuals
Welcome to Neon Visuals, where our commitment to exceptional customer service matches the brilliance of our customisable neon products. We are here to assist you at every step. Please review our Customer Service policies for a seamless experience.
Contact Information:
– Customer Support Email: [contact@neonvisuals.com]
(mailto:- contact@neonvisuals.com)
– Phone Support: [8431072639]
Service Hours:
– Our customer service team is available from Monday to Friday, 9 AM to 10 PM [GMT+5:30].
– Emails received outside these hours will be addressed promptly on the next business day.
Inquiry Response Time:
– We strive to respond to customer inquiries within 24 hours.
– During peak times, responses may take slightly longer, but we appreciate your patience.
Order Inquiries:
1. Order Status:
– Check your order status through your account dashboard.
– For additional assistance, contact our support team with your order number.
2. Modifications and Cancellations:
– Requests for order modifications or cancellations must be submitted within 24 hours of placing the order.
– Email [contact@neonvisuals.com] OR (mailto:contact@neonvisuals.com) for timely assistance.
Product Assistance:
– Detailed product information, including dimensions, materials, and care instructions, is available on our product pages.
– If you have specific questions, our support team is happy to provide additional details.
Technical Support:
– For assistance with the customization tool or technical issues, contact our support team.
– Provide screenshots and detailed information to expedite troubleshooting.
Feedback and Suggestions:
– We welcome your feedback to continually enhance our products and services.
– Share your suggestions at [feedback@neonvisuals.com](mailto:feedback@neonvisuals.com).
Returns and Exchanges:
– Refer to our dedicated [Return and Exchange Policy](link-to-return-exchange-policy) for detailed information on returns and exchanges.
– Follow the outlined process for a smooth experience.
Lost or Damaged Shipments:
– In the rare event of lost or damaged shipments, contact our support team immediately.
– Provide detailed information and photos for swift resolution.
Stay Connected:
– Follow us on [Your Social Media Platforms] for updates, promotions, and community engagement.
– Subscribe to our newsletter for exclusive offers and news.
By choosing Neon Visuals, you are not just acquiring a custom neon product; you are joining a community. Our commitment to exceptional customer service ensures your journey with us is as bright and memorable as our neon creations.